The sales representative for Boston Warehouse, a company that manufactures candles and candle holders, responded to the retailer's reluctance by saying, "If you can't sell three cases of our beeswax candles during the next month, you can send it back, and I will give you a free case of any of our candle products that you want." This is an example of _____ which is one of the elements of the sales presentation mix.
A) a visual aid
B) participation
C) persuasive communication
D) a proof
E) dramatization
Answer: D
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